Returns & Exchanges

At Zilbil, we want you to be completely in love with your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags. If your fit isn't perfect, we are committed to making it right through a quick exchange or a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the unworn garments back in their original packaging, ensuring all labels and designer tags remain attached.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days.